Technical & Troubleshooting FAQ
Why are my searches slow?
Possible causes:
- Large document count (optimize with categories)
- Complex queries (simplify or be more specific)
- Network latency (check connection)
- First query after idle (cold start)
Why won't my document upload?
Check:
- File size (max 50MB per document)
- File type (PDF, images, Office docs, text)
- Available storage quota
- Network connectivity
How do I report a bug?
- Note the error message and steps to reproduce
- Go to Help > Report Issue
- Include screenshots if helpful
- We'll respond within 24 hours
Where can I get more help?
- Documentation: docs.archevi.ca
- Email: [email protected]
- Chat: In-app chat bubble
- Community: Discord server